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The Dal Rae Story
Since it
opened in May, 1958, the Dal Rae’s warm and friendly
private-club-like atmosphere and classic menu have continued to
attract loyal customers. In November,1999, a renovation
revitalized the restaurant’s retro look, added state of the art
communication and multimedia facilities to its private
dining room, added two patios, and
expanded its seating to 320. But no
renovation could ever change the Dal Rae
tradition of treating all of its
customers like royalty.
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Lorin (left) and
Kevin Smith, second
generation owners of
the Dal Rae.
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| The Dal Rae Tradition Where
everyone knows your name. Although that phrase gained
special meaning in a television sitcom,
the ever-popular Cheers, it
describes a Dal Rae tradition that began
in another era before television
when people gathered around radios
for news and entertainment. The history
of the Dal Rae explains why that spirit
lives on.
Kevin and Lorin's father,
Ben Smith, and his brother Bill, opened
the Dal Rae's doors in 1958. This second
generation of Smiths virtually grew up in
the family business, learning its ins and
outs by doing just about every job in the
restaurant while going to school, and
eventually, taking over the management
from their father and uncle.
As well as gaining all the
practical skills, they learned the family
secret of success: making guests feel
less like customers and more like
extended family, while serving classic
1950s dishes that never go out of style. Lobster
Thermidor, Pepper Steak, Chateaubriand,
Prime Rib, Fresh Fish, Rack of Lamb and
Steak Diane prepared tableside are
among the favorites on the Dal Rae menu,
which offers more than 100 choices.
"My father and my uncle
knew most of the customers by name,"
says Lorin. "They knew that people
not only appreciate being pampered, but
also, that they deserve it." And for
Lorin, it isnt difficult to carry
on that tradition. I love people,
and I like the idea of making them happy
with a good meal.
Personalized service is also
second nature to Kevin. I love the
business, he says, Its
like throwing a party at my house, and I
like to make our guests feel like theyre
guests in my home. He remembers:
My dad and uncle, in their business
suits, used to pour coffee for the
customers, and today, either my brother
or I are always here to oversee the
operation on a personal basis."
Kevin and Lorin are not the
only ones who have shared much of their
lives with the Dal Rae. Many of the
servers and chefs have worked at the
restaurant for more than 30 years. That,
along with many loyal customers, has
created an atmosphere of a club that
knows no strangers; where guests are
still greeted by their first names, and
where they still hang around the piano
bar, just like they used to in the days
of the rat pack.
"A lot of customers
have said they've never had a bad meal
here in 40 years," Kevin says.
"That's a testament to us, our
staff, my father and my uncle."
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